Last updated: August 24, 2026

Welcome to Serenova. The terms “we,” “us,” and “our” refer to Serenova. Serenova operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Serenova is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein (collectively, the “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms carefully. They contain important information about your legal rights, including disclaimers and limitations of liability.

By visiting, accessing, using, or interacting with the Services, or by purchasing from us, you agree to be bound by these Terms and our Privacy Policy, available at https://www.serenovacrystal.com/policies/privacy-policy. If you do not agree to these Terms or the Privacy Policy, you must not access or use the Services.

SECTION 1 — ACCESS AND ACCOUNTS

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or place of residence, or that you are the age of majority and have authorized any minor dependents to use the Services on devices that you own, purchase, or manage.

To use certain parts of the Services, including placing an order, you may be required to provide information such as your email address, billing information, payment details, and shipping address. You represent and warrant that all information you provide is accurate, current, and complete, and that you have the right to provide it.

You are responsible for maintaining the security of your account credentials and for all activity conducted through your account. You may not sell, transfer, assign, or authorize another person to use your account.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to display and describe our products accurately. However, the colors, appearance, and proportions shown on your screen may vary depending on your device, display settings, photography, and lighting.

Natural crystals are individually formed materials. Variations in color, tone, clarity, texture, pattern, size, shape, surface characteristics, and natural inclusions are expected and make each piece unique. These natural variations are not defects or evidence that a product is inconsistent with its description.

Because many Serenova pieces are assembled by hand using natural materials, the item you receive may not be identical in every detail to photographs displayed on the website. We do not guarantee that a product’s appearance will exactly match an image viewed on your screen.

Product descriptions, availability, and specifications may be changed at any time without notice. We reserve the right to discontinue any product and, where lawful, to limit sales or quantities by person, household, geographic region, or jurisdiction.

References to crystal energy, intention, symbolism, spirituality, chakras, the Five Elements, balance, protection, or healing are provided for cultural, spiritual, and lifestyle purposes only. They are not medical or scientific claims and are not intended to diagnose, treat, cure, or prevent any disease or health condition. Our products and content are not substitutes for advice, diagnosis, or treatment from a qualified medical or mental-health professional.

SECTION 3 — ORDERS

When you place an order, you make an offer to purchase. Serenova may accept or decline an order where permitted by law, including because of product availability, suspected fraud, pricing or listing errors, payment issues, shipping restrictions, or order quantity.

An order is not accepted until we send an order confirmation or otherwise confirm acceptance and successfully receive or process payment. Please review all order details before submitting your order.

Cancellation requests must be submitted before an order is shipped. We will try to accommodate a timely request, but we cannot guarantee cancellation after processing has begun. Once an order has been dispatched, it must be handled under our Return & Refund Policy at https://www.serenovacrystal.com/policies/refund-policy.

If we reject, modify, or cancel an order, we may contact you using the email address, billing address, shipping address, or telephone number provided with the order. Purchases are intended for personal or household use and not for commercial resale.

SECTION 4 — PRICES, BILLING, AND PAYMENT

Unless otherwise stated, prices are displayed in United States Dollars (USD). Prices, discounts, and promotions may change without notice. The price charged is the price in effect when your order is submitted and will appear in your order confirmation.

Unless expressly stated otherwise, displayed product prices do not include shipping charges, handling charges, taxes, customs duties, import fees, or other charges that may apply. You are responsible for charges disclosed at checkout and for any import duties or taxes imposed by the destination jurisdiction, except where applicable law requires otherwise.

Promotions may be subject to additional terms. If specific promotional terms conflict with these Terms, the promotional terms will govern that promotion.

You agree to provide current, complete, and accurate purchase, payment, and account information and to update it when necessary. You represent that you are authorized to use the payment method submitted and agree to pay all properly disclosed charges associated with your order.

SECTION 5 — SHIPPING AND DELIVERY

Shipping and delivery dates are estimates unless expressly stated otherwise. Delivery may be affected by carriers, customs processing, weather, address errors, public events, or other circumstances outside our reasonable control.

We will use reasonable efforts to ship within the time stated on the website, at checkout, or in your order confirmation. If we cannot ship within a promised period, we will provide notice and any cancellation or refund options required by applicable law.

You are responsible for providing a complete and accurate delivery address. Any risk-of-loss provisions will apply only to the extent permitted by applicable law. Additional information is available in our Shipping Policy at https://www.serenovacrystal.com/policies/shipping-policy.

SECTION 6 — INTELLECTUAL PROPERTY

The Services and their contents, including trademarks, trade names, logos, text, product descriptions, photographs, graphics, videos, audio, page designs, arrangements, and original materials, are owned by or licensed to Serenova and are protected by applicable intellectual-property laws.

These Terms permit you to use the Services only for lawful, personal, and non-commercial purposes. Without prior written permission, you may not copy, reproduce, distribute, modify, create derivative works from, publicly display, publish, download, store, sell, or transmit material from the Services, except for temporary technical copies created through ordinary browsing.

The Serenova name, logo, product names, designs, and slogans are trademarks or brand assets of Serenova or its licensors and may not be used without prior written permission. Shopify’s names, logos, products, designs, and slogans are trademarks of Shopify. Other marks appearing through the Services belong to their respective owners.

SECTION 7 — OPTIONAL TOOLS

We may provide access to tools, features, integrations, or services supplied by third parties. We do not necessarily monitor or control those tools.

Third-party tools may be provided “as is” and “as available,” without warranties, representations, or endorsements from us, to the maximum extent permitted by law. Your use of optional tools is at your own discretion and risk, and you are responsible for reviewing the relevant third-party terms.

New features, tools, or resources introduced through the Services will also be considered part of the Services and will be subject to these Terms.

SECTION 8 — THIRD-PARTY LINKS

The Services may contain links to or materials from third-party websites, services, or embedded features. We are not responsible for examining or evaluating the accuracy, content, practices, or security of third-party services.

If you leave the Services to access a third-party website, you do so at your own risk. To the extent permitted by law, Serenova is not responsible for loss or damage arising from your purchase or use of products, services, resources, or content offered by third parties. Review the third party’s policies before completing a transaction. Questions or claims concerning third-party products or services should be directed to the relevant third party.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Serenova is powered by Shopify, which enables us to provide the Services. However, any purchase or sale made through our store is a transaction directly between you and Serenova.

To the maximum extent permitted by law, Shopify is not responsible for any aspect of sales between you and Serenova, including any injury, damage, or loss arising from products or services purchased from Serenova. You release Shopify and its affiliates from claims and liabilities arising directly from a purchase or transaction with Serenova, except where such release is prohibited by applicable law.

SECTION 10 — PRIVACY POLICY

Personal information collected through the Services is handled in accordance with our Privacy Policy at https://www.serenovacrystal.com/policies/privacy-policy. Certain personal information may also be processed under Shopify’s privacy terms, available at https://www.shopify.com/legal/privacy/app-users.

Because the Services are hosted by Shopify, Shopify processes information about your access to and use of the Services to operate and improve the platform. Information you submit may be transferred to Shopify and to service providers located in countries other than your country of residence. Please review our Privacy Policy for more information about how Serenova, Shopify, and our service providers process personal information.

SECTION 11 — FEEDBACK AND USER CONTENT

If you submit, upload, post, email, or otherwise provide ideas, suggestions, reviews, photographs, feedback, proposals, plans, or other content (“Feedback”), you grant Serenova a worldwide, perpetual, transferable, sublicensable, royalty-free license to use, reproduce, modify, publish, translate, distribute, and display that Feedback in any medium for purposes including operating, evaluating, improving, and promoting the Services.

You represent that you own or control the necessary rights to your Feedback, that you have disclosed any compensation or incentive connected with it, and that the Feedback complies with these Terms and applicable law. We are not obligated to keep Feedback confidential, compensate you for it, or respond to it.

We may, but are not required to, monitor, edit, or remove content that we reasonably believe is unlawful, offensive, threatening, defamatory, obscene, misleading, infringes intellectual-property rights, or otherwise violates these Terms.

You may not submit Feedback that violates another person’s rights, contains unlawful or abusive material, includes malicious software, uses a false identity or email address, or misrepresents its source. You remain responsible for the accuracy and legality of your Feedback.

SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS

Information available through the Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, offers, shipping charges, delivery times, or availability.

We may correct errors, update information, or cancel an affected order when information is materially inaccurate, including after an order is submitted, subject to applicable law. If an order is canceled after payment, we will issue the required refund.

SECTION 13 — PROHIBITED USES

You may use the Services only for lawful purposes. You may not use the Services, directly or indirectly:

1. For unlawful, fraudulent, malicious, or deceptive purposes;

2. To violate any international, federal, state, provincial, or local law or regulation;

3. To infringe our intellectual-property rights or the rights of others;

4. To harass, abuse, insult, harm, defame, intimidate, discriminate against, or threaten another person;

5. To submit false or misleading information;

6. To transmit material that violates these Terms;

7. To send spam, chain letters, unsolicited advertising, phishing messages, or similar communications;

8. To impersonate another person or entity; or

9. To interfere with another person’s use of the Services or to expose Serenova, Shopify, or users to harm or liability.

You also may not upload malware or malicious code; copy, scrape, extract, sell, resell, or exploit the Services; collect or track another person’s personal information without authorization; engage in phishing, pharming, pretexting, crawling, or data harvesting; use automated devices or processes in violation of our instructions; or bypass security, authorization, rate limits, robots-exclusion measures, or access controls.

We may suspend, restrict, or terminate access when we reasonably believe these Terms have been violated.

SECTION 14 — AGENTS AND AUTOMATED SYSTEMS

For this section, an “Agent” means software or a service that acts autonomously or semi-autonomously for, or at the direction of, a person or entity, including systems that can access or use a device without continuous direct supervision.

An Agent may not access, use, or interact with the Services unless it clearly identifies itself and complies with these Terms, our technical instructions, and applicable law. We may restrict or prohibit Agent access through technical or other measures.

An Agent must not conceal that an interaction is automated, imitate human behavior to bypass controls, defeat CAPTCHAs, provide false answers when asked whether it is automated, or evade measures designed to restrict automated access. Where technically applicable, automated HTTP or HTTPS requests must accurately identify the Agent in the user-agent string using the format “Agent/[Agent Name].”

SECTION 15 — TERMINATION

We may suspend or terminate this agreement or your access to any part of the Services when permitted by law, including if you breach these Terms, misuse the Services, create risk or potential legal exposure, or fail to pay amounts due.

Termination does not affect amounts owed before the termination date. Provisions that by their nature should survive termination will remain effective, including provisions concerning intellectual property, Feedback, disclaimers, limitations of liability, indemnification, severability, governing law, and privacy.

SECTION 16 — DISCLAIMER OF WARRANTIES

Information provided through the Services is for general informational purposes. While we try to keep it accurate and current, we do not guarantee that all information will always be complete, accurate, or useful. Any reliance on general content is at your own risk.

To the maximum extent permitted by law, and except for warranties expressly provided by Serenova, the Services and products are provided “as is” and “as available,” without representations, warranties, or conditions of any kind, whether express or implied, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee that access to the Services will always be uninterrupted, timely, secure, or error-free. Some jurisdictions do not permit certain warranty exclusions, so some or all of these exclusions may not apply to you.

Statements concerning crystals, energy, intention, healing, spirituality, or symbolism reflect cultural traditions and personal beliefs. They do not guarantee a particular emotional, financial, spiritual, physical, or medical result. Always seek qualified professional assistance for medical, psychological, legal, or financial concerns.

Nothing in these Terms excludes or limits any warranty, guarantee, remedy, or consumer right that cannot lawfully be excluded or limited.

SECTION 17 — LIMITATION OF LIABILITY

To the maximum extent permitted by law, Serenova, our affiliates, partners, directors, officers, employees, agents, contractors, licensors, and service providers, and Shopify and its affiliates, will not be liable for indirect, incidental, punitive, special, exemplary, or consequential damages, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar losses arising from or related to the Services or products, regardless of the legal theory and even if advised of the possibility of such damages.

Where liability cannot be excluded, it will be limited only to the extent permitted by applicable law. Nothing in this section limits liability for fraud, willful misconduct, or any liability that applicable law does not permit us to exclude or limit.

SECTION 18 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify, defend, and hold harmless Serenova, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims, liabilities, losses, damages, and reasonable legal fees arising from: (1) your material breach of these Terms or documents incorporated by reference; (2) your violation of applicable law or another person’s rights; or (3) your unlawful or unauthorized use of the Services.

We will provide reasonable notice of an indemnified claim. A delay in notice will relieve you of obligations only to the extent that the delay materially prejudices your ability to respond. We may control the defense and settlement of the claim at your expense, but we will not agree without your consent, not to be unreasonably withheld, to a settlement that imposes a non-monetary obligation on you. You agree to provide reasonable cooperation.

SECTION 19 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law and the unenforceable portion will be severed. The remaining provisions will remain valid and enforceable.

SECTION 20 — WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms and any policies or operating rules posted through the Services constitute the entire agreement between you and Serenova concerning your use of the Services and supersede prior or contemporaneous communications, proposals, or agreements relating to that subject.

SECTION 21 — ASSIGNMENT

You may not assign, transfer, or delegate these Terms or your rights or obligations under them without our prior written consent. Any attempted assignment in violation of this section is void.

We may assign or transfer these Terms and our rights and obligations in connection with a merger, acquisition, reorganization, sale of assets, change in control, or transfer of the Services, subject to applicable law.

SECTION 22 — GOVERNING LAW AND JURISDICTION

These Terms and any separate agreement through which Serenova provides Services will be governed by the laws of the People’s Republic of China, without regard to conflict-of-law principles.

Subject to any mandatory consumer-protection rights or jurisdictional rules that apply in your place of residence, disputes arising from or relating to these Terms or the Services will be submitted to the courts of competent jurisdiction in Shenzhen, Guangdong Province, China. Nothing in this section deprives you of rights that cannot lawfully be waived under applicable consumer law.

SECTION 23 — HEADINGS

Headings are provided for convenience only and do not limit or otherwise affect the interpretation of these Terms.

SECTION 24 — CHANGES TO THESE TERMS

You may review the current version of these Terms on this page at any time.

We may update, change, or replace portions of these Terms by publishing an updated version on our website. Where required by applicable law, we will provide notice of material changes and state when they take effect. Your continued use of the Services after the effective date of updated Terms constitutes acceptance of those changes to the extent permitted by law.

SECTION 25 — CONTACT INFORMATION

Questions about these Terms should be sent to xi890782@gmail.com.

Trade Name: Serenova
Website: https://www.serenovacrystal.com
Email: xi890782@gmail.com
Business Address: Room 7F, Yutian Building, No. 196 Dongyuan Road, Nanyuan Subdistrict, Futian District, Shenzhen, Guangdong 518031, China
Telephone: +86 131 7288 1449