Legal notice

Last updated: August 24, 2026

This website, www.serenovacrystal.com, is owned and operated under the trading name Serenova.

Business Information

Trading Name: Serenova
Operator: Ziying Cai
Website: https://www.serenovacrystal.com
Email: xi890782@gmail.com
Telephone: +86 131 7288 1449

Business Address:
Room 7F, Yutian Building
No. 196 Dongyuan Road, Nanyuan Subdistrict
Futian District, Shenzhen
Guangdong 518031
China

For questions, complaints, legal notices, or order-related matters, please contact us using the email address above.

Website Information

Serenova makes reasonable efforts to ensure that the information presented on this website is accurate and current. However, product information, availability, pricing, descriptions, images, promotions, and other website content may be changed or updated at any time without prior notice.

We reserve the right to correct errors, inaccuracies, or omissions and to cancel or amend affected orders when permitted by applicable law.

Natural Crystal Disclaimer

Natural crystals may contain variations in color, pattern, clarity, texture, shape, inclusions, and size. These natural characteristics are part of each stone’s individual appearance and are not normally considered defects.

Product photographs are provided for reference. Due to natural variations, lighting conditions, photography, and differences between device displays, the item received may not appear exactly identical to the product shown online.

Wellness Disclaimer

Any references to crystal energy, intention, balance, spirituality, symbolism, protection, or personal well-being reflect traditional, cultural, or personal beliefs and are provided for general informational and inspirational purposes only.

Serenova products and website content are not intended to diagnose, treat, cure, or prevent any disease or medical condition and should not replace professional medical, psychological, financial, or other qualified advice.

Intellectual Property

Unless otherwise stated, all text, photographs, product images, graphics, logos, designs, videos, branding, and other content displayed on this website are owned by or licensed to Serenova and are protected by applicable intellectual property laws.

No content from this website may be copied, reproduced, modified, distributed, published, displayed, or used for commercial purposes without prior written permission from Serenova.

External Links

This website may contain links to third-party websites or services. Serenova does not control and is not responsible for the availability, accuracy, security, content, products, services, or privacy practices of third-party websites.

Accessing an external website is at the customer’s own discretion and may be subject to that third party’s terms and policies.

Liability

To the fullest extent permitted by applicable law, Serenova is not responsible for losses or damages arising from the misuse of this website, reliance on general informational content, unauthorized access, technical interruptions, third-party services, or circumstances outside our reasonable control.

Nothing in this Legal Notice excludes or limits any liability or consumer right that cannot legally be excluded or limited.

Applicable Policies

Use of this website and purchases made through Serenova are also subject to our:

Terms of Service
Privacy Policy
Shipping Policy
Return and Refund Policy

If any provision of this Legal Notice conflicts with a mandatory consumer protection law, the applicable mandatory law will prevail.

Governing Law

This Legal Notice is governed by the laws of the People’s Republic of China, without limiting any mandatory consumer rights available under the laws of the customer’s place of residence.

Any dispute that cannot be resolved through good-faith communication will be submitted to the competent courts located in Shenzhen, Guangdong, China, unless applicable law requires otherwise.