Privacy policy

Last updated: August 25, 2026

This Privacy Policy describes how Serenova (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from www.serenovacrystal.com, or otherwise communicate with us.

Personal Information We Collect

Depending on how you interact with our website, we may collect:

Contact details, including your name, email address, telephone number, billing address, and shipping address.
Order details, including products purchased, order history, delivery information, returns, and refunds.
Payment confirmation and limited billing information. Payments are securely processed by Shopify and authorized payment providers. We do not directly store your complete payment card number.
Account details and saved preferences.
Device and usage information, including your IP address, browser type, device type, pages viewed, referring links, and website interactions.
Information included in customer service enquiries, reviews, forms, or other communications.
Marketing preferences and interactions with promotional communications.

We may collect this information directly from you, automatically through cookies and similar technologies, or from Shopify, payment providers, delivery companies, analytics providers, advertising partners, and other service providers.

How We Use Your Information

We may use your personal information to:

Process payments, fulfill orders, and arrange delivery.
Manage accounts, returns, exchanges, and refunds.
Provide customer support and respond to enquiries.
Personalize and improve our products, website, and services.
Send marketing communications where permitted by law.
Measure website performance and customer engagement.
Detect fraud, security threats, and unauthorized activity.
Comply with legal, tax, accounting, and regulatory obligations.
Protect our customers, business, services, and legal rights.

How We Share Personal Information

We may share necessary personal information with trusted third parties, including:

Shopify and its affiliated services.
Payment processors and financial institutions.
Warehouses, fulfillment providers, and shipping carriers.
Website hosting, email, analytics, marketing, and security providers.
Professional advisers, regulators, courts, or law-enforcement authorities where legally required.
A successor or purchaser in connection with a business sale, merger, or reorganization.

We do not sell personal information for money. However, certain advertising or analytics activities may be considered “selling,” “sharing,” or “targeted advertising” under some privacy laws. Where applicable, you may opt out through our cookie settings or the Your Privacy Choices link on our website.

Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide store hosting, checkout, payment, security, analytics, and related services.

For more information about how Shopify processes customer information, please review the Shopify Consumer Privacy Policy.

Cookies

We and our partners, including Shopify, may use cookies, pixels, and similar technologies to:

Operate our website and checkout.
Remember your preferences and shopping cart.
Maintain security and prevent fraud.
Analyze website traffic and performance.
Personalize content and measure advertising.

Where required by law, non-essential cookies are used only after you provide consent. You can manage your preferences through our cookie banner or browser settings. Disabling certain cookies may affect website functionality.

Marketing Communications

Where permitted, we may send you product updates, crystal-care information, exclusive offers, and other marketing communications.

You may unsubscribe at any time by selecting the unsubscribe link in an email or contacting us. You may still receive essential communications relating to your orders, payments, delivery, or account.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain transaction records, resolve disputes, prevent fraud, and meet legal, tax, or accounting obligations.

When information is no longer required, we may delete or anonymize it.

International Data Transfers

Serenova, Shopify, and our service providers may process personal information outside the country where you live. Where required, appropriate contractual or legal safeguards are used to protect internationally transferred information.

Your Privacy Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Request deletion of your information.
Receive a portable copy of certain information.
Withdraw consent where processing relies on consent.
Object to or restrict certain processing.
Opt out of targeted advertising or qualifying data sharing.
Appeal a decision concerning your privacy request.
Submit a complaint to an appropriate regulatory authority.

We may need to verify your identity before completing a request. We will not discriminate against you for exercising your privacy rights.

To submit a request, email xi890782@gmail.com.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website is not directed to children, and we do not knowingly collect children’s personal information in violation of applicable law.

If you believe a child has provided personal information without appropriate authorization, please contact us so that we can take reasonable steps to delete it.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy, security, or content. Please review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, practices, technology, or legal obligations. The revised policy will be published on this page with an updated date.