Shipping policy

Last Updated: September 2026

Thank you for shopping with SERENOVA. Each bracelet is carefully inspected and prepared before shipment. Please review the following information regarding order processing, delivery times, tracking, and shipping.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

During holidays, promotional periods, or periods of high order volume, processing may take slightly longer. Business days do not include weekends or public holidays.

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Shipping to the United States

We offer Free Standard Shipping on all orders delivered within the United States. No minimum purchase is required.

Estimated delivery time:

  • Order processing: 1–3 business days
  • Shipping transit time: 8–15 business days
  • Estimated total delivery time: approximately 9–18 business days

Delivery estimates begin after the order has been dispatched. These timeframes are estimates and are not guaranteed.

International Shipping

International shipping availability, rates, and estimated delivery times are calculated and displayed at checkout based on the destination country or region.

International customers may be responsible for customs duties, import taxes, handling fees, or other charges imposed by their local authorities. These charges are not included in the product price or shipping fee and are the responsibility of the customer.

Order Tracking

Once your package has shipped, tracking information will be sent to the email address provided during checkout.

Tracking updates may take 2–5 business days to appear after shipment. Temporary gaps between tracking updates can occur while a package is moving between international shipping facilities.

Shipping Delays

Delivery times may be affected by customs inspections, severe weather, carrier delays, public holidays, incorrect address information, or other circumstances outside our control.

SERENOVA will make every reasonable effort to assist with delayed shipments, but we cannot guarantee an exact delivery date once a package has been transferred to the shipping carrier.

If your tracking information has not updated for more than 7 business days, please contact us so we can assist you.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, please contact us as soon as possible at xi890782@gmail.com. We will try to update the address before shipment, but changes cannot be guaranteed once the order has been dispatched.

SERENOVA is not responsible for delivery failures, returned packages, or additional shipping costs caused by an incomplete or incorrect address provided by the customer.

Lost, Damaged, or Incorrect Orders

If your package arrives damaged, contains an incorrect item, or appears to be lost in transit, please contact us at xi890782@gmail.com.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs or video of the item and packaging, if applicable
  • A photograph of the shipping label, if applicable

Please report damaged or incorrect orders within 7 days of delivery so we can review the issue and provide an appropriate solution.

A package marked as “Delivered” by the carrier will not automatically be considered lost. Please first check with household members, neighbors, the local delivery carrier, and any secure delivery locations around the property.

Returned or Refused Packages

If a package is returned because of an incorrect address, an unclaimed delivery, a refused shipment, or repeated unsuccessful delivery attempts, the customer may be responsible for any reshipping costs.

If you no longer want the order after it has shipped, it must be handled according to our Return and Refund Policy after delivery.

Multiple Packages

In some cases, items from the same order may be shipped separately. If this happens, you may receive more than one tracking number. You will not be charged additional shipping fees because an order is divided into multiple packages.

Contact Us

If you have any questions about your order or shipment, please contact:

Serenova
Website: www.serenovacrystal.com
Email: xi890782@gmail.com
Telephone: +86 131 7288 1449
Address: Room 7F, Yutian Building, No. 196 Dongyuan Road, Nanyuan Subdistrict, Futian District, Shenzhen, Guangdong 518031, China